Cookies Policy

1. What Are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit our website. They help us provide you with a better browsing experience and allow certain features of our website to function properly.

Types of Cookie Information Stored

• Session identifiers - To maintain your login session
• User preferences - Your language and display settings
• Security tokens - To protect against unauthorized access
• Analytics data - Anonymous usage statistics

2. How We Use Cookies

360 Software Ltd uses cookies for the following purposes:

Essential Website Functionality

• Authentication - To keep you logged in to our software platform
• Security - To protect against fraudulent activity and unauthorized access
• Session management - To maintain your active session while using our services
• Load balancing - To distribute traffic across our servers efficiently

User Experience Enhancement

• Language preferences - Remember your preferred language setting
• Display settings - Save your theme and layout preferences
• Form data - Temporarily store form information to prevent data loss
• Navigation - Remember your location within our software platform

Analytics and Performance

• Usage statistics - Understand how our software is being used
• Performance monitoring - Identify and fix technical issues
• Feature optimization - Improve our software based on user behavior
• Error tracking - Debug and resolve software problems

3. Types of Cookies We Use

Detailed Cookie Information

Strictly Necessary Cookies

These cookies are essential for our website to function properly and cannot be disabled:

• Session cookies - Maintain your login state
• Security cookies - Protect against CSRF attacks
• Load balancing cookies - Ensure proper server distribution
• GDPR consent cookies - Remember your cookie preferences

Functional Cookies

These cookies enhance your user experience (can be disabled):

• Language preference - Remember your selected language
• Theme settings - Save dark/light mode preference
• Dashboard layout - Remember your customized layout
• Timezone settings - Display times in your local timezone

Performance Cookies

These cookies help us improve our software (can be disabled):

• Google Analytics - Anonymous usage statistics
• Error tracking - Help us identify and fix bugs
• Performance metrics - Monitor software speed and reliability
• Feature usage - Understand which features are most popular

4. Third-Party Cookies

We use selected third-party services that may set their own cookies. We only work with privacy-compliant providers:

Analytics Services

• Google Analytics - Website usage analytics (anonymized)
• Hotjar - User experience analytics (when enabled)

Security Services

• Cloudflare - DDoS protection and content delivery
• reCAPTCHA - Bot protection on forms

Communication Services

• Telegram Web App - When using our integrated chat support

5. Your Cookie Choices & Rights

How to Manage Cookies

Browser Settings

You can control cookies through your browser settings:

• Chrome - Settings > Privacy and Security > Cookies
• Firefox - Options > Privacy & Security > Cookies
• Safari - Preferences > Privacy > Cookies
• Edge - Settings > Cookies and Site Permissions

Cookie Consent Management

On our website, you can:

• Accept all cookies - Full website functionality
• Accept only necessary - Basic functionality only
• Customize settings - Choose specific cookie categories
• Withdraw consent - Change your mind at any time

Impact of Disabling Cookies

If you disable cookies, you may experience:

• Need to log in more frequently
• Loss of personalized settings
• Reduced website performance
• Limited analytics for service improvement

6. Cookie Retention Periods

Different types of cookies are stored for different periods:

Retention Schedule

• Session cookies - Deleted when you close your browser
• Security cookies - 7 days maximum
• Preference cookies - 30 days
• Analytics cookies - 90 days maximum
• Consent cookies - 12 months (to remember your choices)

Automatic Deletion

Cookies are automatically deleted when they expire. You can also manually delete them through your browser settings at any time.

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements.

How We Notify You

• Email notification - For significant changes
• Website banner - When you next visit our site
• Updated date - Always shown at the top of this policy

8. Contact Us About Cookies

If you have questions about our use of cookies or wish to exercise your rights, please contact us:

Contact Information

• Email: support@360softwareservices.com
• Phone: (+44) 020-3411 7244
• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM GMT
• 24/7 Support: @Software360_bot on Telegram

Data Protection Requests

For GDPR-related requests (data access, deletion, portability), please email us with "GDPR Request" in the subject line. We will respond within 30 days as required by law.